Our shipping rates are determined by the total weight of your order and the postal zip code to where your order is being shipped. Unlike most companies who base their shipping charges on total dollar value, we use current USPS, UPS and FEDEX shipping tables. There are no hidden shipping costs. In the event no one is home to receive your order, we strongly recommend you send your package to a business address to insure delivery. Sending your package to a commercial address will also guarantee a speedy arrival.
If you have questions regarding our shipping methods or policy, please email us at email@example.com. We’ll get back to you within 24 hours. All orders ship within 48 hours of order placement and confirmation.
If an item is out of stock, we will contact you via email asking if you would like to back-order that item, or if you would like us to forward your order immediately. Back-ordered items generally arrive in our warehouse within 1 to 4 days. If you choose to back-order, we will proceed with shipping your original order and will bill your credit card for those items being shipped. After we receive new stock, we will then ship your back-order and will bill your credit card accordingly, along with new shipping charges.
What happens if, for some reason, I receive damaged products? We take extra precaution in packing your content to ensure it arrives undamaged. All jars and glass items are wrapped in air-bubble or foam cushioning followed by the use of anti-static, polystyrene peanut shaped loose fill to eliminate movement of contents during shipment. In the event that you receive damaged product, please contact us at firstname.lastname@example.org. within 5 business days after receiving your package. Please retain all packaging material for our freight carrier’s collection. Let us know which item was damaged, and we will ship you an identical replacement to you at no charge.
What kind of guarantee does PapaJakesSeafood.com offer?
We guarantee everything. If you are not happy with your order, you may return it within 30 days for a complete refund. Unless the return is due to an error made by CajunGrocer.com, we cannot refund shipping charges. Due to our quality assurance shipping procedures, we guarantee that all items shipped are in good quality condition. PapaJakesSeafood.com will not accept returns on any items that have been opened (music CDs) or where the tamper evident seal has been broken (food product). All perishable food orders are final with no refund. Exception – expired product.
What are your return policies?
Prior to returning merchandise, please contact email@example.com to receive a return authorization number (RAN). Include your packing slip with the return authorization number and simply pack your items in the same packaging it was shipped in and return it to: Papa Jake’s Seafood LLC c/o Return Merchandise Dept.
27196 C O Crockett Rd, Angie, LA 70426